Job: Business Office Assistant/Withdrawal Specialist

Business Office Assistant/Withdrawal Specialist
Kaplan Division: Kaplan University
City: Fort Lauderdale
State/Province: Florida Position Type Full Time
Job Level: Some Experience

Job Description
Purpose of the Job/Principal Responsibilities:
The KCE Withdrawal/Business Office Assistant for 043 will have full working knowledge of all enrollment agreement policies of every program and be able to provide options to students upon request. Write-off students to collections or non-collections accordingly.

Typical activities include:
*Process withdrawal options upon student written request, email to student, and follow-up with student's final decision.
*Initiate refunds for students with credit balances via Image Now (scanning system)
*Post checks to student ledgers and log in the contact manager.
*Provide extensions to students that are up to date with their payments.
*Reinstate students according to policies and fees established by executive management of 043.
*Write-off students without a payment in +121 days and remove any scheduled payments once an account is written-off to collections.
*Prepare list of students to be sent to collections
*Work with the collection agency on any issues related to students written off to collections. E.g. provide additional information as requested by agency for collection purposes.
*Resolution of withdrawals in dispute weekly.
*Provide customer service to incoming request from students.
*Perform other miscellaneous job duties as assigned by management.

A likely activities breakdown:
*Processing withdrawals and follow-up50%
*Preparing block and write-off reports25%
*Scanning & Processing student refunds15%
*Reinstatement and course extensions10%

Experience Required:
*The ideal candidate will possess a minimum of 2 years of A/R experience, billing methodologies and practices, and experience with high volume transaction processing.
*Bachelors Degree in Business Administration, Accounting, or Finance; will consider combined experience in lieu of degree.
*Working knowledge of Windows and Microsoft Office products including Excel, and Word is required.

Position Requirements /Scope of the Job/ Skills Required:
*Must be able to work some evenings/weekends
*Proven ability to lead others to meet performance targets
*Ability to resolve complex problems and handle escalated student problems
*Knowledge of university and/or public auditing policies and procedures.
*Familiarity with higher education and university transaction processing systems.
*Must have outstanding attention to detail and be able to work in high volume production environment with strict deadlines and goals.
*Exceptional written and verbal communications skills.

Measurement of Success:
The Business Office Assistant-Withdrawals will be evaluated based on (a) accuracy and performance of supervised teams; (b) ability to accurately and effectively resolve receivables problems; (c) ability to work effectively on a team, both within and across Kaplan College departments; and (d) attitude and enthusiasm.