Job: Student Account Representative

Student Account Representative
Kaplan Division: Kaplan University
City: Fort Lauderdale
State/Province: Florida Position Type Full Time
Job Level: Some Experience

Job Description
Position Summary:
Monitoring of collections and aging for past due in school student accounts as assigned by cohort in order to provide successful resolution for delinquent accounts including payment receipt through continued student contact via outbound telephone, e-mail, and other forms of communication. Ultimate goal is to maximize cash flow from collections on active, in school students utilizing a customer-focused approach.

Essential Job Functions:
1.Monitor all assigned student accounts for accuracy in expected payments or funding to cover program cost; Either adjust accordingly or refer to supervisor in a timely manner if necessary.
2.Contact continuing students with prescribed number of calls for late payments in order to achieve predetermined collection goals including set up of student payment plans with promissory notes.
3.Receive and process inquires from Office of Returning Students as it relates to potential open balances who want to return to the university at a later date.
4. Provide projections and forecasts; analyze financial impacts; ensure the provision of forecasting collection metrics by continually analyzing departmental processes and procedures and distributing performance data.
5.Set up automatic and recurring credit card payments and/or deferred billing for employer reimbursement.
6. Provide regular and special financial reports as required for the school's operations including all aging, write-off and other trend related reporting.
7.Researches disputed delinquent account balances; corrects any errors, including misapplied payments, reversed tuition charges, cash deposit and application errors, and other over/under payment errors.
8.Reviews drop report and initiates hand-off to out of school function to ensure consistent collection effort until resolved.
9. Performs other miscellaneous job duties as assigned by supervisor and other finance management

Education:
Bachelor's Degree in Business Administration, Accounting, or Finance; will consider combined education/experience in lieu of advanced degree.

Experience:
3 - 5 years demonstrated experience and knowledge of collection procedures and processes with particular emphasis on dispute resolution and related transaction processes; financial systems conversion experience is a plus.

Required Skills:
*Working knowledge of Windows and Microsoft Office products including Excel, Word, and PowerPoint is required.
*Must have outstanding attention to detail and be able to work in high volume production environment with strict deadlines and goals.
*Knowledge of accounts receivable, cashiering, and billing methodologies and practices.