Job: Retail Center Customer Advocate

** PLEASE NOTE: THIS POSITION WILL BE LOCATED IN THE NEW RETAIL CENTER IN MIAMI-DADE COUNTY AND REQUIRES APPLICANTS TO BE BILINGUAL IN ENGLISH/CREOLE **

In a retail center environment, provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, and enrollment) or other related topics.

Job duties include but are not limited to the following:
- Face-to-face interaction with customers
- Respond to telephone and web-based inquiries and initiate telephonic follow-up
- Use web-based tools and other aids to facilitate and teach customers to use resources, tools, information and products to manage their health care and health care costs
- Schedule and conduct group and individual information sessions
- Educate customers regarding benefits, services, products and navigational tools
- Provide support for special events and projects for the general public in the retail center and/or at other local sites

Job Requirements:
- High school diploma or equivalent
- 2 years consultive customer service experience
- State of Florida 215 health, life and annuities license (or obtain within 6 months of employment)
- Experience with health insurance products to include individual or group
- Bilingual in English/Creole
- Successful performance on bilingual job related assessments
- Excellent verbal and written communication skills
- Experience with MS Word, MS Excel, MS PowerPoint, Internet and web-based tools
- Work flexible retail work hours to include nights, weekends and holidays

Business Specific Criteria (preferred skills):
- 1 or more years experience in retail face-to-face customer service
- Experience with financial products or services