Job: Customer Service Associate

We are an online and catalog retailer offering fashion accessories and jewelry. We are seeking diligent part-time customer service representatives who can work 20-30 hours per week. Interest or knowledge in jewelry is a plus, but not required.

Responsibilities:

Answer inbound calls with motivation to resolve all questions and situations as well as take phone orders

Inform customers of backorders when appropriate via phone or email

Use CRM software to respond to customers' inquiries via email

Correspond with vendors

Check voicemail at various points in the day

Process returns and ship merchandise back to respective facilities

Must be computer savvy

Excellent communication skills (verbal and written English)

Detail oriented

Ability to multi-task

Possess problem solving capabilities

Self-starter and ability to work independently

Knowledge of Microsoft Office Suite